The German Institute for Service Quality (DISQ) has very currently (as of: 28.07.2015) a direct construction financiers comparison brought out, which deals, as the name already says, with the quality of on-line offerers of construction financings. ACCEDO AG was able to secure a solid second place and is only very slightly behind the winner. In total, three providers received the test rating "very good" in the overall evaluation. In both sub-ratings, "Service Analysis" and "Conditions Analysis", ACCEDO takes second place.
15 direct construction financiers in the comparison
DISQ compares the quality of 15 different providers of construction financing in their direct construction financiers study 2015. First, of course, the focus is on the interest rate offered. This shows that the interest rate can vary by 0.78 percentage points for an exemplary annuity loan with a term of 15 years. On the other hand, the individual conditions (redemption suspension, unscheduled repayments, etc.) and the service offered into the evaluation.
The direct construction financiers comparison 2015 shows: Generally good service with small weaknesses
In terms of the speed with which inquiries are handled, all providers are very fast on average. On average, a caller has to wait 19 seconds to be connected to an employee. An e-mail inquiry receives a response after 13 hours on average, according to the Direct Construction Financier Study. Unfortunately, it has become clear from this that information both by telephone and by e-mail tends to be incomplete. Our tip: Better to take advantage of personal advice right away. The Internet presence of some construction financiers also leaves much to be desired.
ACCEDO rated "very good" in direct construction financier comparison 2015
In this study ACCEDO can shine and shows: "The construction financier shows both in the service and in the conditions very good performance. On the free hotline, the friendly staff provide very understandable and extremely competent advice. The website also offers a high information value. In the product area, for example, Accedo scores with interest rates that are below the industry average in nearly all credit scenarios." (Quote: DISQ 2015)
Direct construction financiers comparison 2015 – the results
The overall results of the Direct Construction Financier Comparison 2015 are as follows. The score refers to a scale from 0 to 100. Here, 60 percent of the total rating is the results of the service analysis and 40 percent is the condition analysis.
Rank: Company: Points: Quality rating:
| 1 | Dr. Small | 82,9 | "very good" |
| 2 | Accedo | 82,0 | "very good" |
| 3 | Interhyp | 80,2 | "very good" |
| 4 | DTW real estate financing | 78,4 | "good" |
| 5 | Volkswagen Bank | 77,7 | "good" |
| 6 | 1822direkt | 77,2 | "good" |
| 7 | Comdirect Bank | 74,3 | "good" |
| 8 | Netbank | 73,2 | "good" |
| 9 | Mortgage discount | 72,8 | "good" |
| 10 | DAB Bank | 72,6 | "good" |
| 11 | Construction money specialists | 72,2 | "good" |
| 12 | Creditweb | 71,4 | "good" |
| 13 | Baufi Direct | 66,0 | "satisfactory" |
| 14 | ING-Diba | 59,1 | "sufficient" |
| 15 | House& Living* | – | – |